Last Updated: June 2026
1. Overview
This Shipping Policy applies to all orders placed with:
79Bike South Africa (Pty) Ltd
Company Registration Number: 2026/423284/07
Paarl, Western Cape, South Africa
Email: admin@79bike.co.za
By placing an order with us, you agree to the terms outlined below.
2. Shipping Coverage
We currently offer delivery throughout South Africa, including major metropolitan areas and regional locations.
Certain remote or outlying areas may require additional delivery time or incur supplementary logistics fees. Customers will be notified prior to dispatch if this applies to their order.
3. Processing Times
All orders are subject to processing prior to dispatch.
- Standard processing time: 2–5 business days
- High-demand or pre-order products: Processing times may vary and will be communicated at the time of purchase
Orders are processed Monday to Friday, excluding South African public holidays.
4. Delivery Timeframes
Estimated delivery times after dispatch:
- Major cities (Johannesburg, Cape Town, Durban, Pretoria): 2–5 business days
- Regional areas: 3–7 business days
- Remote areas: 5–10 business days
Delivery times are estimates only and may be affected by courier delays, weather conditions, supply chain disruptions, or customs/inspection delays (where applicable for imported stock).
5. Shipping Methods
We use trusted third-party logistics and courier partners to ensure safe handling of high-value electric motorcycles and accessories.
Depending on the product, shipping may include:
- Standard courier delivery
- Freight / palletised transport for electric motorcycles
- Specialized handling for high-value or oversized items
All electric motorcycles are shipped with appropriate protective packaging and handling procedures.
6. Shipping Costs
Shipping costs are calculated based on:
- Product size and weight
- Delivery location
- Courier and handling requirements
Shipping fees will be displayed at checkout or communicated prior to order confirmation for large or freight-class items.
In some cases, free shipping promotions may apply and will be clearly indicated on the website.
7. Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing tracking information where applicable.
Customers can use this information to monitor delivery progress through the courier’s tracking system.
8. Delivery Requirements
Due to the size and value of electric motorcycles:
- A signature may be required upon delivery
- Delivery may only be completed to a physical address (no P.O. boxes)
- Customers must ensure someone is available to receive the delivery
- Inspection of packaging is recommended before signing acceptance
Once delivery has been signed for, responsibility for the goods transfers to the customer.
9. Risk and Ownership
Risk of loss, damage, or theft transfers to the customer upon successful delivery and signing for the goods.
It is the customer’s responsibility to inspect all goods upon receipt and report any visible damage within 48 hours of delivery.
Failure to report damages within this period may limit eligibility for claims.
10. Delays and Force Majeure
79Bike South Africa is not liable for delays caused by circumstances beyond our reasonable control, including but not limited to:
- Courier or logistics delays
- Weather events
- Load shedding or infrastructure disruptions
- Import or customs delays (where applicable)
- Strikes, industrial action, or transport disruptions
We will, however, make reasonable efforts to keep customers informed of any delays.
11. Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete delivery information.
79Bike South Africa is not responsible for:
- Delays caused by incorrect addresses
- Failed deliveries due to incomplete information
- Additional costs arising from re-delivery or redirection
Any additional courier charges resulting from incorrect information will be borne by the customer.
12. Damaged or Missing Items
If your order arrives damaged or incomplete:
- Notify us within 48 hours of delivery
- Provide photographic evidence of packaging and product condition
- Retain all packaging materials for inspection
Where valid, we will arrange repair, replacement, or an appropriate remedy in accordance with our Returns & Refund Policy.
13. International Shipping
At present, 79Bike South Africa primarily ships within South Africa.
International shipping may be considered on request, subject to:
- Regulatory compliance
- Import/export restrictions
- Additional shipping and customs costs
- Availability of logistics partners
Please contact us directly for international enquiries.
14. Contact Information
For all shipping-related queries:
79Bike South Africa (Pty) Ltd
Company Registration Number: 2026/423284/07
Paarl, Western Cape, South Africa
Email: admin@79bike.co.za